FAQs

How can I contact Mossiva?

You can reach out to us at support@TryMossiva.com where our customer service team will be happy to help you with your needs!

Where do you ship your products from?

We ship from our partnered warehouses and factories located in the United States, Europe, and China.  Please expect your items to be shipped separately, if you order more than one item, as different factories specialize in different areas of manufacturing.

How long will it take for my order to arrive?

Our Non-Holiday shipping/creating/processing times:
Processing/creation time: 1-3 Business Days
Shipping time: 1-2 Weeks (Business Days)

Our holiday shipping/creating/processing times:
Processing time: 3-5 Business Days
(Backorder dates not included)
Shipping time: 2-3 Weeks (Business Days)
Delay can exist out of our control.

Where is your company located?

Our headquarters is in the US while our warehouses are located across the United States, Europe, and China.

Will I receive a confirmation number after I place my order?

Yes, all customers will receive a confirmation number to the email they provide during checkout.

How can I pay?

We accept all major payment methods: Visa, MasterCard, Discover, Amex, Apple Pay, Google Pay, Facebook Pay, Shop Pay.